Senior Support Engineer - Vault (Hybrid) at HashiCorp
Join HashiCorp's Vault Support Engineering team as a Sr. Support Engineer, where you'll get to troubleshoot complex tech issues and directly influence a fast-growing business.
Remote
Netherlands
Full Time
✅ Pros
- Get to work with a global, remote team 🌍
- Chance to learn new technologies quickly 🚀
- Work with major cloud platforms and distributed systems ☁️
⛔ Cons
- Requires working in-office 1-3 times per week 😞
- Troubleshooting high-visibility technical issues under pressure 😰
- Must be prepared for periodic on-call rotation for production down issues ⏰
🔧 Skills
Troubleshooting technical issues
Understanding of Vault Enterprise and related HashiCorp Product Suite
Ability to read complex code and familiarity with Github
Experience with scripting tool of choice
Excellent problem-solving and analytical skills
Great communication and collaboration abilities
Detail-oriented and self-motivated
Ability to effectively manage customer relationships
🗣️ Impact
As a key player on the team, your contribution will help us maintain customer satisfaction, improve product growth, and ensure efficient problem-solving.
👉 Responsibilities
- Debugging and resolving customer issues
- Attending product meetings and contributing to product growth and development
- Documenting and recording all interactions with customers
- Improving processes and tools in collaboration with the team
🔍 Requirements
- 5 years of Support Engineering experience or a comparable customer-facing technical role
- Experience with major cloud platforms, distributed systems, microservice architecture, and containers
- Based in the Netherlands and able to commute to Amsterdam or other major cities
✨ Benefits
- Work with a team of 9 engineers having a direct impact on HashiCorp’s business
- Opportunity to continuously learn and increase knowledge
- Role contributing to product documentation, customer knowledge base, and best practices guides
- Flexible work location with a hybrid model
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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