Talent Assessment

Customer Support Personality Assessment

Hire and develop the best customer support agents by leveraging Gyfted's comprehensive customer support assessment. Evaluate essential soft skills and character traits needed to excel in customer support roles, ensuring you select candidates who are not only qualified but also a strong cultural fit.

Try free assessment

Customer Support Persona traits

For a successful Customer Support Representative role, key Big Five personality traits include high Agreeableness, strong Conscientiousness, and elevated Emotional Stability. Agreeableness is crucial as it encompasses empathy, patience, and active listening, essential for building rapport and understanding customer needs. Conscientiousness ensures that the support rep will be reliable, organized, and able to manage time effectively, leading to efficient problem-solving and maintaining high-quality interactions. Emotional Stability helps reps handle stressful or challenging situations with a calm and composed demeanor, fostering a positive experience for both customers and the team. Together, these traits help in creating a supportive, efficient, and resilient customer support function.

Used by growth companies and global brands

Hire and develop the best Customer Support Reps

Customer Support Personality Assessment traits

Screen Customer Support candidates

For a successful Customer Support Representative role, key Big Five personality traits include high Agreeableness, strong Conscientiousness, and elevated Emotional Stability.

Better than the AON Assessment

Hire and develop the best Customer Support Reps with Gyfted's talent assessment platform, which provides unparalleled value by precisely evaluating candidates' soft skills and character traits crucial for customer support success. Our comprehensive assessment tool empowers talent leaders to seamlessly identify and select individuals who not only meet the job requirements but also align perfectly with your company's culture. By leveraging Gyfted's insights, you can ensure that your hires possess the potential for growth and adaptability, enhancing both team performance and employee satisfaction in the long run.

Measured Customer Support personality traits

Friendly vs Reserved: Friendly individuals are more likely to engage positively with customers, creating a welcoming atmosphere that encourages open communication. In contrast, reserved individuals might struggle to establish rapport, which is crucial in customer support for building trust and understanding.

Compassionate vs Distant: Compassionate reps excel in understanding and sharing customer feelings, which is essential for providing empathetic support. Distant individuals may find it challenging to connect emotionally, potentially leading to less effective problem resolution and weaker customer relationships.

Trusting vs Skeptical: Trusting individuals are more likely to give customers the benefit of the doubt, fostering a supportive and understanding environment. Skeptical reps might question customers' motives, which could lead to friction and a less satisfactory customer experience.

Energetic vs Relaxed: Energetic reps bring enthusiasm and a proactive approach to solving customer issues, which can be motivating for the team and reassuring for customers. Relaxed individuals might provide a calming presence but could be perceived as less driven to resolve issues quickly.

Reflective vs Confident: Reflective individuals carefully consider their responses and actions, which can be beneficial for thoughtful problem-solving. Confident reps might take decisive actions more quickly, which can be advantageous in fast-paced support situations but may sometimes overlook the nuances of complex issues.

Pragmatic vs Curious: Pragmatic reps focus on practical solutions and efficiency, ensuring that customer issues are resolved in a straightforward manner. Curious individuals are more likely to explore and understand underlying problems, potentially leading to more innovative solutions but possibly taking more time in resolution.

Customer Support Personality Test

Talent screening

Talent screening must involve personality screening. This is because personality determines our preferences and behaviors. Research shows that people self-select over time into certain occupations depending on their personality, and certain personalities “fit” certain types of roles better. This matters for startups and large organizations alike.

Get started

Cognitive ability measures

We test for cognitive ability and/or basic data analytics ability in order to help you get motivated, high potential applicants.

Culture fit assessments

Candidate culture fit assessments based on shared values and preferences can help you figure out who could be a great fit for your team and organization. You can easily evaluate job candidates to identify who to hire more easily using Gyfted.

Powerful applicants filters

Filter your applicants by skills, past industries, salary, location. Sort applicants by culture fit specific to your needs, overall fit relevant to the role and to your needs.

Objective candidate ranking and selection

Assess candidates anywhere in your hiring funnel. We enable you to see a stacked-ranking of candidates powered by powerful filters and search. Our system learns your preferences when you create your role and when you select applicants, so you can make better hiring decisions.

Team culture measures

Measure your team culture to get insights into who to hire from a culture fit and culture add point of view. Because we all perform differently in various environments, hiring skills first can fail. The organizational culture you’re hiring for culture fit and diversity at the same time, in order to drive performance, as well as well-being.

Customer Support competencies

- effective communication: the ability to clearly and concisely convey information to customers and team members. - empathy: understanding and sharing the feelings of others to provide better support and build strong customer relationships. - patience: maintaining calm and composed demeanor when dealing with difficult or frustrated customers. - problem-solving: identifying issues quickly and efficiently, and finding effective solutions to resolve them. - adaptability: being able to adjust to new situations, technologies, and processes with ease. - active listening: paying full attention to customers, understanding their needs, and responding appropriately. - time management: efficiently managing one's time to handle multiple tasks and customer inquiries without compromising quality. - teamwork: collaborating effectively with colleagues to achieve common goals and improve overall team performance. - product knowledge: having a deep understanding of the product or service being supported to provide accurate and helpful information to customers. - positive attitude: maintaining a friendly and optimistic approach to foster a positive customer experience and work environment.

How to hire a Customer Support

When hiring a Customer Support Representative, it's crucial to implement a thorough and strategic process that ensures you select the most suitable candidates. Start by defining the specific qualifications and soft skills required for the role, such as effective communication, empathy, and problem-solving. Craft a job description that clearly outlines these requirements, along with the expectations and responsibilities of the position. Utilize various channels to advertise the job, including job boards, social media, and your company’s website, to attract a diverse pool of applicants.

To refine your candidate selection, integrate Gyfted's Customer Support Personality Assessment into your recruitment process. This assessment evaluates essential traits such as Friendly vs Reserved, Compassionate vs Distant, and Trusting vs Skeptical, providing a detailed understanding of each applicant's suitability for customer support roles. Additionally, it can be enhanced with further assessments to determine team culture fit and remote work compatibility, ensuring you select individuals who not only meet the job requirements but also align with your company’s values and work environment. This comprehensive approach will help you build a highly effective and cohesive customer support team capable of delivering exceptional service.

Our assessments are designed by top scientists

Our tools are developed by psychologists, psychometricians and cognitive scientists
with research experience from institutions like these:

Customer Support Assessment

Using Gyfted's Customer Support Personality Test to screen candidates allows you to gain deep insights into the essential traits and characteristics that are crucial for customer support roles. The assessment evaluates dimensions such as Friendly vs Reserved, Compassionate vs Distant, and Trusting vs Skeptical, among others, which are pivotal in determining how well a candidate can engage with customers and handle their concerns. By integrating this test into your recruitment process, you can efficiently filter out candidates who do not meet the necessary standards for effective communication, empathy, and trust-building, ensuring that only the most suitable individuals move forward in the selection process.

Moreover, Gyfted's powerful algorithms provide an added layer of precision by assessing role fit and team culture fit. This means you can not only identify candidates who possess the right traits for customer support but also those who align with your company’s values and work environment. This holistic approach ensures you build a cohesive team capable of delivering exceptional customer experiences while adapting well to your company’s culture. By leveraging Gyfted’s comprehensive assessment tools, you can make more informed hiring decisions that contribute to long-term team performance and employee satisfaction.

The Customer Support Assessment at Gyfted is not individually priced. Instead, Gyfted offers a comprehensive assessment and screening infrastructure that includes the Customer Support Assessment, among other tools. This service is available through a subscription model tailored to your specific needs. For detailed pricing information, please visit our pricing page: [Gyfted Business Pricing](https://www.gyfted.me/business/pricing).