Talent Assessment
Support Team Assessment
Develop better customer support teams by leveraging our comprehensive assessment tools designed specifically for talent leaders. Identify and measure the essential character traits and soft competencies that drive exceptional support performance. Our targeted assessments will help you effectively evaluate, develop, and build a high-performing customer support teams.
Customer Support Team Assessment
For a Customer Support Team, the most relevant Big Five personality traits are Agreeableness, Conscientiousness, and Emotional Stability. High Agreeableness is crucial as it fosters empathy, active listening, and effective communication, allowing team members to build strong connections with customers and resolve issues amicably. Conscientiousness ensures that team members are organized, reliable, and diligent, which directly impacts time management and problem-solving abilities. Emotional Stability, or low Neuroticism, is essential for maintaining composure and patience under pressure, enabling support team members to handle stressful situations and upset customers with resilience and a positive attitude. These traits collectively enhance the overall performance and adaptability of the customer support team, leading to superior customer experiences.
Used by growth companies and global brands
Benchmark and develop Customer Support Teams
Assess Culture Fit
Rank the most empirically validated organizational culture preferences that your team and individuals believe in. Discover who wants what and align your team for cultural fit.
Learning Agility
Test anyone’s adaptability and learning inclination to get a sense of their growth mindset.
Work Strengths
Discover and measure character and personality strengths to figure out role fit, promotion plans and improve internal talent mobility.
Better than the SHL Customer Support Team Assessment
Screen, hire and develop the best using Customer Support Team Assessments by Gyfted. Our platform provides talent leaders with precise, science-backed tools to identify the key character traits and soft skills essential for top-tier customer support. With Gyfted, you can accurately match individuals to roles where they will excel, significantly enhancing team performance and customer satisfaction. Our assessments not only streamline the hiring process but also facilitate continuous talent development, ensuring your customer support team remains adaptable, competent, and exceptional in delivering unparalleled customer experiences.
Traits measured in this Customer Support Team Assessment
Friendly vs Reserved: friendly individuals are more likely to engage positively with customers, creating a welcoming atmosphere that encourages open communication. In contrast, reserved individuals might struggle to establish rapport, which is crucial in customer support for building trust and understanding.
Compassionate vs Distant: compassionate reps excel in understanding and sharing customer feelings, which is essential for providing empathetic support. Distant individuals may find it challenging to connect emotionally, potentially leading to less effective problem resolution and weaker customer relationships.
Trusting vs Skeptical: trusting individuals are more likely to give customers the benefit of the doubt, fostering a supportive and understanding environment. Skeptical reps might question customers' motives, which could lead to friction and a less satisfactory customer experience.
Energetic vs Relaxed: energetic reps bring enthusiasm and a proactive approach to solving customer issues, which can be motivating for the team and reassuring for customers. Relaxed individuals might provide a calming presence but could be perceived as less driven to resolve issues quickly.
Reflective vs Confident: reflective individuals carefully consider their responses and actions, which can be beneficial for thoughtful problem-solving. Confident reps might take decisive actions more quickly, which can be advantageous in fast-paced support situations but may sometimes overlook the nuances of complex issues.
Pragmatic vs Curious: pragmatic reps focus on practical solutions and efficiency, ensuring that customer issues are resolved in a straightforward manner. Curious individuals are more likely to explore and understand underlying problems, potentially leading to more innovative solutions but possibly taking more time in resolution.
Customer Support Team Assessments
Assess and evaluate
Make more informed decisions in talent acquisition and team building. Pick the assessments you need for your remote team development needs, including:
- - Growth mindset
- - Personality strengths
- - Communication style
- - Culture
- - Personal Values
One link to share and engage
One click link sharing lets you easily distribute and engage team members and final round interview candidates alike.
Build and manage remote teams
Learn about your team and individual work styles to get actionable insights. Understand character traits, communication styles, individual motivations to better align individuals with your remote work mode and culture.
Benchmark leaders
Gyfted is transforming the process of identifying remote high performers by integrating behavioral science and competency knowledge graphs. This approach provides a nuanced understanding of remote worker potential, emphasizing attributes such as self-discipline, proactivity, and adaptability. By applying these insights, People & Culture leaders can more accurately identify and develop remote teams.
Customer Support Team competencies
- empathy: the ability to understand and share the feelings of customers, fostering a strong connection and trust.
- communication skills: clear, concise, and effective verbal and written communication to convey information and resolve issues efficiently.
- problem-solving: identifying issues quickly and providing logical, practical solutions to meet customer needs.
- patience: maintaining composure and staying calm under pressure, especially when dealing with frustrated or upset customers.
- active listening: fully concentrating on the customer, understanding their concerns, and responding thoughtfully.
- adaptability: the capacity to adjust to different customer personalities and various situations without losing effectiveness.
- self-discipline: efficiently managing one's time to handle multiple customer inquiries and tasks without compromising quality.
- resilience: the ability to recover quickly from setbacks, handle rejection or criticism positively, and maintain high performance under stress.
How to develop my Customer Support Team
To develop your Customer Support Team, start by integrating Gyfted's Support Team Assessment into your recruitment process. This assessment measures essential traits such as empathy, communication skills, problem-solving, patience, and adaptability. By evaluating these characteristics early, you ensure that candidates possess the fundamental soft skills necessary for top-tier support performance. This targeted approach enables you to match individuals to roles where they will thrive, setting a strong foundation for a high-performing team.
Enhance the assessment process further by incorporating additional evaluations for team culture fit and remote work fit. Understanding how potential team members align with your company's values and remote work dynamics will help you build a cohesive and resilient support team. Continuous development is key, so regularly provide training and development opportunities to hone these skills and keep your team adaptable and effective in meeting customer needs. This holistic approach will help your organization consistently deliver exceptional customer experiences.
Our assessments are designed by top scientists
Our tools are developed by psychologists, psychometricians and cognitive scientists
with research experience from institutions like these:
with research experience from institutions like these:
Customer Support Team Assessments
Frequently asked questions
How can I use Gyfted's Customer Support Team Assessments?
Gyfted's Customer Support Team Assessments can be an invaluable tool for optimizing your team's performance and cohesion. By leveraging these assessments, you can uncover your team's cultural strengths and values, allowing you to benchmark against desired standards. This insight helps you identify team members' readiness for remote work, ensuring you place the right people in roles where they are most likely to thrive. Continuous development is facilitated through coaching and targeted talent development programs tailored to specific needs like boosting remote work capabilities or improving intra-team communication. Regular discussions of these assessment results during 1:1 meetings and with other organizational leaders ensure that the insights gained are effectively integrated into your team's development strategy.
How much does the Customer Support Team Assessments cost?
At Gyfted, we do not charge specifically for Customer Support Team Assessments. Our pricing is based on a subscription model that provides access to our comprehensive assessment and screening infrastructure. For detailed pricing, contact us or visit our pricing page at https://www.gyfted.me/business/pricing